• loyalty-faq

Loyalty Program FAQs

As a thank you for your loyal custom over the past 2 years, we are replacing the free gift with orders over $100, and rewarding you with the HGO Rewards Program. Simply log into your account and select “Loyalty” tab on the top menu to see how many rewards points you have.

How are points earned?
For every Ten Dollars you spend you will receive One Point, which is equivalent to $1.00 (We have back dated all sales to November 2012 when HGO was launched, so you have earned points on the orders you have already placed)

How are Points Claimed?
You will need to log into your account and click on the “Claim Loyalty” tab on the top banner of the website, this will take you to your rewards points balance and claim page. Enter the amount of points you wish to claim and select submit.
Please note our team will email you your rewards promotional code between the hours of 10am and 3pm Monday to Friday Australian Eastern Standard Time (AEST).

NOTE: You must use the same email address for your login. If you wish to use another email address please notify us so that we can transfer your points.

How do I then use the points?
Once you have submitted your Rewards points as above you will be emailed with a Promotional Code which you enter in at the checkout, your points will then be deducted as a discount, it’s that simple.

How do I know how many points I have?
You need to log into your account and click on the “Loyalty” tab on the top right of the HGO site and that will show you your points balance.

Is there a minimum amount of points I can use?
You must use at least 40 points per transaction, and the total amount of your order must be greater than the total rewards point’s value redeemed.

Is there a maximum amount of points I can use?
No, you can use them all at once if you wish to.

For further information please refer to Loyalty Points Terms and Conditions