Frequently Asked Questions
Loyalty Program FAQs
As a thank you for your loyal custom over the past 2 years, we are replacing the free gift with orders over $100, and rewarding you with the HGO Rewards Program. Simply log into your account and select “Loyalty” tab on the top menu to see how many rewards points you have.
How are points earned?
For every Ten Dollars you spend you will receive One Point, which is equivale nt to $1.00 (We have back dated all sales to November 2012 when HGO was launched, so you have earned points on the orders you have already placed)
How are Points Claimed?
You will need to log into your account and click on the “Loyalty” tab on the top banner of the website, this will take you to your rewards points balance and claim page. Enter the amount of points you wish to claim and select submit.
Please note our team will email you your rewards promotional code between the hours of 10am and 3pm Monday to Friday
Australian Eastern Standard Time (AEST).
NOTE: You must use the same email address for your login. If you wish to use another email address please notify us so that we
can transfer your points.
How do I then use the points?
Once you have submitted your Rewards points as above you will be emailed with a Promotional Code which you enter in at the checkout, your points will then be deducted as a discount, it’s that simple.
How do I know how m any points I have?
You need to log into your account and click on the “Loyalty” tab on the top right of the HGO site and that will show you your points balance.
Is there a minimum am ount of points I can use?
You must use at least 40 points per transaction, and the total amount of your order must be greater than th e total rewards point’s value redeemed.
Is there a maximum amount of points I can use?
No, you can use them all at once if you wish to.
For further information please refer to Loyalty Points Terms and Conditions
Do you send goods Overseas?
Yes, we certainly do. We send orders anywhere in the world via TNT International. To obtain a Shipping Quote, please add your selected Products to Cart and Proceed to Checkout. Once you have entered your address details (you will need to enter N/A for ‘State’) you will receive a Shipping Quote. You can exit the Checkout Process at any time.
How much is Shipping within Australia?
Orders over $100 (within Australia) are Freight Free. To obtain a Shipping Quote for Orders under $100, please add your selected Products to Cart and Proceed to Checkout. Once you have entered your address details you will receive a Shipping Quote. You can exit the Checkout Process at any time.
How can I place my order?
In order to offer you the very best possible prices, all our ordering is via our Online Shopper.
Simply choose your goods, select sizes/colours/quantities (where required) and click the ‘Add to Cart’ button. Once you have completed your shopping, click the ‘View Cart’ button so you can view the total items you are about to purchase before Proceeding to Checkout.
What payment methods do you accept?
We currently accept Visa Card, MasterCard, and PayPal. You do not need an account with PayPal to pay with this method.
Horse Gear Outlet does not levy a surcharge on payments made by Credit Card.
What payment methods do you not accept?
We cannot accept direct deposit or payment by cheque – please use PayPal in these cases. As an outlet Website we are unable to offer Lay-by terms.
How can I be sure my details are safe?
Once you have proceeded to Checkout you will be transferred to our secure server (SSL128 Bit Encryption) to finalise your payment. The locked padlock in the bottom right hand side of your screen is your guarantee that the information you are providing cannot been seen by anyone else.
Can I come & see the goods before I purchase them?
We are an On-line store only. This is so we can offer you the best possible value for money by keeping our overheads low. We have endeavoured to provide you with as much information as possible in our Online Shopper but should you have any questions please email us on email@example.com
How will my order be sent to me?
We use either Australia Post or Startrack Express for all our deliveries. Please consider where you will be during business hours as this is when our deliveries occur. Startrack Express will only leave your order without you signing for it if you have left Instructions in the Delivery Instruction Section at Checkout.
How long will my order take to get to me?
This will depend on where you live. In all cases we will endeavour to have your Order delivered by the fastest possible method. Most orders are despatched within 48 hours, however this may be slightly longer in peak times.
Can I send the goods back if I change my mind?
As service is a priority to us at Horse Gear Outlet we will accept returns however you will be responsible for the Freight to return any item to us. Items must be returned in clean, original condition with all tags and packaging in place.
Please contact us to obtain a Returns Authorisation prior to returning any goods. Our Contact Details are: firstname.lastname@example.org or Phone: 1300 851 856.
Items shown on our website are end of line or clearance items, so alternative sizes/types may not be available – please choose carefully.
Our Returns Policy complies with the regulations of Office of Fair Trading, Qld Government (www.fairtrading.com.au). See our ‘Conditions of Sale’ for further information on our Returns Policy.