FREE Shipping for Orders over $149
  • Conditions of Sale

Conditions of Sale

All prices are shown in Australian Dollars (AUD) and do not include any handling, postage or freight charges.  All prices include GST unless otherwise stated.



Payment for Online Shopper will only be processed when the order has been completed.


Postage, Handling, Freight and Delivery
Delivery is by Direct Couriers or Australia Post unless otherwise requested (other Delivery Methods will be at your expense).
Freight costs for your order can be calculated at checkout. 

Products & Availability

Some styles/colours may vary slightly from the ones shown.  All items in the Online Shopper have been included in good faith on the basis that the goods, as described will be available at the time of the sale.  A failure by suppliers to deliver in accordance with the samples, description or at all, or other unintentional causes, may result in some lines being unavailable. 

Please also remember that as a clearance Website, not all colours & sizes will be available at all times.


Return for Refund or Exchange

If you need to return goods to us, please contact us by phone or email to obtain a Returns Authorisation within 14 days of receipt of your goods.  The contact email is and the phone number is 1300 851 856.

Our returns policy conforms with the regulations of the Office of Fair Trading, Queensland Government.   See their website for further information (

We will gladly refund your purchase if the product supplied is faulty and we are unable to repair or find a replacement.  Any refund we provide will be made using the same payment method as used to purchase the goods.

Goods damaged in transit or due to faulty manufacture should be returned for our inspection.   Where possible, please supply us with a photograph of the damaged item in the first instance.  Replacement goods cannot be sent until we have received the returned goods.  We will refund any postage costs incurred in returning faulty goods.

Postage costs to return goods to us will be at your expense should you wish to return of exchange an item because you have changed your mind, or ordered the incorrect product and/or size.  You will also be responsible for the cost of postage for the replacement product to be sent to you.

From time to time we will sell goods on an "as is" basis this includes goods that are:

  • Blemished or marked
  • Ex Demo
  • Sample
  • Incorrectly Sized
  • Soiled
  • Old or Discontinued Stock

These items are typically heavily discounted and will have their faults clearly described to the best of our knowledge on the product information, and as such they are non - returnable and non-refundable for the purposes of these defects.


Customer Service is very important to us at Horse Gear Outlet and exchanges for different sizes will be considered, however any postage costs to return the items will be at your expense.  You will also be responsible for the cost of postage for any replacement products should you wish to exchange products for a different size and/or colour.

We will only accept returns for exchange when the goods are in unused condition, with all tags and labels attached.
We do not accept goods returned on a COD basis – these will be returned to you.
We do not accept any responsibility for goods lost in return transit.


Non-Returnable Items

Items which can be viewed or read will not be returned unless they are deemed to be defective.  Clothes and rugs can only be returned if found to be defective prior to wear or washing.  Horse rugs can only be returned if they are clean and unused with no horse hair on the product.  Should you need to try the rug to ensure correct size and/or fit, please try the rug on your horse over the top of a clean rug.


Defective Items

Horse Gear Outlet will exchange, refund or replace any item which has been purchased  from its Online Shopper, which has later been determined to be defective by way of manufacturer.

Any goods purchased at a reduced price and found defective, will not be returned, exchanged or replaced provided the defect was disclosed at the time of purchase.

In all cases, the regulations of Office of Fair Trading, Queensland Government will be adhered to (